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MEET THE TEAM

General Questions

Who are the Bulbaritos?

Welcome to the Bulbaritos Community! My wife, Marisa, and I created this community to provide creatives, gamers, and entrepreneurs a place where they could hang out and enjoy some games on their time off! Grab a brew and join in on the fun. My wife and I currently both have full-time jobs but are also building out our own personal businesses in the industries that we love the most… fashion and marketing.! Drop-in and say hi to us whenever we’re LIVE but also make sure to check out our discord for more information and updates on future events and streams.

How old are you?

I’m 32 and wont tell you my wife’s age so I live to 33 lol

How tall are you?

I’m 6’2 (187.96 cm) and the wifey is 5’8 (172.72 cm)

Who is your favorite US Football Team?

I’m a die hard Dallas Cowboys Fan!!

How did you meet your wife?

Long story but lets just say she chased me until I went out with her lol (silently walking away). Feel free to read the whole story in our About Us page!

What type of music do you listen to?

A bit of everything… Galantis, Steve Aoki, Chris Stappleton, Anberlin, Coolio, Bone Thugz N’ Harmony

What video games do you all play?

We both enjoy playing a wide variety of games spanning from mobile games such as Rise of Kingdoms, all the way to console games such as Doom, Call of Duty, Left 4 Dead, Mass Effect, and Destiny.

Purchases

How do I purchase an item on Anthony and Marisa?

Found an item you love, but not sure how to make it yours? No worries, follow the instructions below or contact our support team and we will be happy to assist you.

  • Head over to our shop and find a product that you absolutely love.
  • Select the item you’re interested in and click “Add to Cart”
  • From here you can keep shopping or click on the cart in the upper right-hand corner to checkout.
  • On the checkout page simply enter your billing information and click continue.
  • You will then be taken to PayPal to complete your purchase. Don’t worry, you don’t need a PayPal account to complete the transaction. We only use PayPal to keep your information secure.
  • When you’re at the checkout screen, enter your billing information. Once this is done you can view your order details and proceed to PayPal for secure checkout.
  • On Paypal’s website, you can choose to pay with your account or pay with a card. We recommend creating an account for faster checkout. Numerous online and in-store businesses accept PayPal and it only takes a few minutes to set up your FREE account.
  • Follow the instructions on their website and you’re all done!
  • Once you have finalized your purchase you will be sent an email that will contain a link to begin to download your new purchase!

How many times can I come back and download my template?

Your digital purchases will be saved on your “My Account” page indefinitely but each purchase can only be downloaded a total of 7 times. Once you have used up all of your downloads you will have to purchase that product again to renew your standard license agreement.

Do you provide support for your products?

We definitely do offer support! We have 3 avenues in which you can reach out to us and get support on your purchases.

  1. Our YouTube Channel provides tutorials and step-by-step instructions on customizing your template like a pro.
  2. Our exclusive Facebook Group which is reserved for all of the clients that purchased from us. We are building a community that will not only help each other out but provides an additional tier of support. We will be sharing our different designs, ideas, tricks, and most of all growing our friendship and businesses together.
  3. Fill out our Contact Us form and make sure to click the “Product Support” button and leave a detailed message with the issue that you are running into in the “message” box. We will get back to you within the next 24-48 hours.

Please take note that these forms of support are not meant to help you fully customize and redesign your photoshop template. While that is a separate service that we offer. These support forums are meant to help you easily understand and edit the Photoshop template that you purchased.

Do you accept a trade for services?

While we would love to work and partner with your business we do not trade for services at this time.

Orders & Shipping

How much does shipping cost?

To get a shipping quote, add the items you wish to order to your shopping cart. In your shopping cart you can enter your zip code and shipping method to get exact rates before you place your order. Shipping prices are quoted based on UPS/USPS rates from San Antonio, TX 78216 to the specified zip code.

NOTE: We cannot ship to P.O. or A.P.O. Boxes and shipping is not charged for any digital products.

How do I track my order?

You can check the status of your order by visiting our website and following these steps:

  • Click “My Account” in the upper right and sign in
  • Click “My Orders”
  • Click “View Order” for details
  • Once your order ships, you can click the “Shipments” tab at the top of the order and see a list of tracking numbers. Click on the tracking number to track the shipment.

What is your return policy?

At the Bulbaritos, we offer a 100% satisfaction guarantee in regards to the workmanship and quality of materials used to produce our products. We strive to deliver high-quality products based on the order specifications set forth by the account holder. We cannot offer returns or refunds based on flaws in the original image file or decisions made by the business or client after the order was approved and placed.

Replacements also require our 3-5 business days (may vary based on the specific product) of production time. The replacement will be shipped under the same shipping service level initially paid for in the original order (i.e., UPS Ground, UPS 2-Day, or UPS Next Day Air).

Reports of shipping or concealed damage must be made within 72 hours of receipt in order to qualify for a replacement and supporting images that show proof of the damaged package.